Privacy Policy

What we collect

• Account information: your name, email address, password hash, plan status, billing/subscription state, and account preferences.
• Extension data: settings, access/session state, filters, local browser storage values, and device-link information needed to synchronize extension access with your Riley Pulse account.
• Carrier company name: the carrier or company name shown on your load board session, sent when the extension syncs, pairs, or asks you to confirm a company. We use it to match your plan's company limit (up to 1 or up to 3 Relay companies) and keep a short history of linked names to prevent seat sharing. Before you connect an account, the extension may also send this company name about once a day with the hashed device id, so we can see which carriers use the free desk and offer setup help.
• Email you leave in the extension: if you choose to enter your email in the desk's setup-tips card, we receive that email with the company name, plan, and extension version, and use it only to send you Riley Pulse setup tips and reply to you. This is optional and never sent unless you press Send.
• Usage rollups: counts such as searches, successful claims, failed claims, session timestamps, and other summary activity used for the dashboard. Before you connect an account, the extension may send the same kind of summaries keyed to a hashed device id (not your Amazon password or a raw IP), with a coarse country code, so we can improve the product and limit abuse.
• Booked-load details: when the extension books a load, it may send that load's pay amount, currency, a short label or work-order reference, booking mode, and market code so your dashboard analytics and weekly report can show booked totals. Before you connect an account, these details are sent with the hashed device id described above instead of your account. We keep a limited recent history for these reports.
• Carrier performance snapshot: when a supported board shows your carrier score on screen, the linked extension may send score, grade, scoring period, or market code so the dashboard can display them.
• Payment references: payment, order, subscription, or invoice identifiers needed to apply and maintain paid access. We do not store full card numbers, CVV values, or card PINs.
• Website analytics (first-party): page path, approximate country from the hosting provider's IP geolocation (not GPS), timestamps, a random visitor id in your browser, and — when you are signed in — your account email so we can understand which pages help customers most and improve the site. We hash IP addresses for security and do not store precise location coordinates.
• Support communications and logs: emails you send to support plus standard website hosting logs such as IP address, user-agent, and timestamps for reliability and abuse prevention.

How we collect it

We collect information directly from you when you create an account, subscribe, contact support, connect the extension, or change settings. We also collect limited technical data automatically through normal website hosting logs, browser storage, extension-to-account synchronization, and hashed device product summaries from the extension.

How we use information

We use information to operate accounts, verify payments, enforce Free and paid access rules, connect the extension to your account, show dashboard activity and carrier performance summaries, understand which website pages are visited (including approximate country from IP for product and support), respond to support requests, prevent abuse, and maintain product security and reliability.

• Money-back reviews: run time and booking activity reported by the extension are used to review 7-day money-back requests.

Cookies, local storage, and browser storage

Riley Pulse uses browser storage for extension settings, access state, and session behavior, and may use standard website cookies or similar storage for sign-in and basic website functionality. The marketing site may store a random visitor id in local storage for first-party page analytics, and may also use Google Analytics (GA4) when configured. Disabling these features may prevent parts of the service from working properly, or limit analytics collection only.

Service providers

Information may be processed by providers used to run Riley Pulse, including our website host, database provider, email provider, analytics provider (Google Analytics), and our payment processor. These providers process information under their own terms and privacy commitments as applicable to their role.

Payments

Paid plans are processed by our payment processor on this website. Card and local payment entry happens on the processor side — never inside the Chrome extension. Riley Pulse stores only the payment metadata needed to apply access, reconcile billing, and manage subscription status.

Retention and your choices

We retain account, payment-reference, device-link, fraud-prevention, and support records for as long as reasonably needed to provide the service and comply with legal or operational obligations. You can request access, correction, or deletion of eligible account information by contacting support. Removing the extension clears the data it stored in your browser when the browser completes removal.

Security

We use reasonable technical and organizational safeguards such as HTTPS/TLS, password-hash storage, account access controls, and limited payment metadata handling. No system can promise absolute security, but we work to reduce risk and respond to issues promptly.

What we do not do

We do not sell your load-board data. We do not request or upload platform passwords, one-time security codes, or session cookies. We do not claim ownership of your carrier account, and we do not upload full load listings or search result tables simply to operate the dashboard summaries described above.

Age limits

Riley Pulse is intended for adult business users. It is not directed to children, and we do not knowingly collect personal information from anyone under 18.

Independent product

Riley Pulse is an independent product. Not affiliated with, endorsed by, or part of Amazon or any Amazon service.

We do not use Amazon logos, Amazon trade dress, or Amazon-owned product names as our brand. Any third-party marks mentioned are for compatibility identification only and belong to their owners.

Amazon, Relay, and related names and logos are trademarks of their respective owners. Riley Pulse claims no ownership of those marks.

Third-party platform account issues (access, suspensions, rates, availability, or board changes) are handled by that platform, not by Riley Pulse. See our Terms and About pages for full details.

Changes to this policy

We may update this policy from time to time. The date above will be revised when the updated version becomes effective.

Contact

Questions about privacy? support@riley-pulse.com