Terms & Conditions

Who we are and acceptance

By creating an account, subscribing to a plan, installing the extension, or using the service, you agree to these terms and our privacy policy. If anything here doesn't work for you, please reach out before using Riley Pulse — we're happy to explain.

Independent software

Riley Pulse is an independent product. Not affiliated with, endorsed by, or part of Amazon or any Amazon service.

We do not use Amazon logos, Amazon trade dress, or Amazon-owned product names as our brand. Any third-party marks mentioned are for compatibility identification only and belong to their owners.

Riley Pulse is optional tooling that runs in your browser on supported load-board pages. You remain responsible for your platform session, compliance, and booking decisions.

Eligibility and account responsibility

You must be at least 18 years old and authorized to operate the carrier or board account you use with Riley Pulse. You are responsible for keeping your account details accurate and for all activity under your Riley Pulse account and connected browser device.

User responsibilities

You are responsible for the filters, routes, rates, equipment preferences, booking limits, and automation settings you configure. You remain responsible for reviewing, accepting, and fulfilling any load booked through your third-party account.

Acceptable use

You may not use Riley Pulse for unlawful, abusive, deceptive, or unauthorized purposes. You may not resell access, share a paid account beyond the allowed device/company rules, attempt to bypass plan restrictions, or reverse engineer the service except where applicable law clearly permits it.

Free fair use

Forever Free is here so you can use Riley Pulse properly, at no cost. It includes unlimited board searches and 1 successful Quick Claim (manual book) per calendar day, with one Free account per browser device.

To keep Free fair for everyone, please use one account per device. If we notice multiple Free accounts, disposable emails, or reinstalls used to reset the daily limit, we may pause Free access on that device. Upgrading to a paid plan removes these limits.

Subscriptions, billing, and auto-renew

Riley Pro and Riley Pro+ are billed on this website through secure checkout, not inside the browser extension. A confirmed payment applies the plan to the purchasing Riley Pulse account; the connected extension syncs access. Paid plans are offered as monthly or yearly subscriptions that renew automatically so access stays continuous. You may cancel auto-renew at any time from Billing; access continues until the end of the period already paid for.

Prices, plan features, and limits may change prospectively. If a renewal payment fails, access may pause until payment succeeds or the subscription is canceled.

Third-party platform issues

Issues on the third-party load-board side (account status, suspensions, load availability, rates, API or website changes, carrier compliance) are outside Riley Pulse. You remain responsible for your carrier account and how you use the board.

We don't operate the load board itself, so we can't control changes the platform makes, actions it takes on a carrier account, or its support decisions. What we can do is keep Riley Pulse working as smoothly as possible and help you with anything on the extension side.

No load or revenue guarantees

We do not guarantee load availability, rates, booking success, uptime of third-party systems, or any specific revenue outcome. Riley Pulse is assistive software, not a promise of business results.

Refunds and cancellations

Refund and cancellation details, including the 7-day money-back guarantee on your first payment, are described on our separate refund policy page. Cancellation stops future renewals. A full refund (or payment dispute) removes the paid access bought with that payment and stops its auto-renew; a partial refund keeps your access and auto-renew. Nothing in this section limits rights that cannot be waived under applicable law.

Suspension and termination

We may suspend or terminate access for non-payment, policy violations, abuse, fraudulent use, harmful behavior, or attempts to bypass account, plan, or device protections. You may stop using the service at any time.

Disclaimers and limitation

Riley Pulse is provided on an “as is” and “as available” basis to the maximum extent allowed by law. We do not warrant uninterrupted operation, error-free performance, or compatibility with every browser, board variation, or market at all times.

To the extent permitted by law, Riley Pulse is not liable for indirect, incidental, consequential, or platform-side losses arising from your use of the service.

Copyright & trademarks

© 2026 Riley Pulse. All rights reserved. Riley Pulse, Smart Booker, AI Matching, and AI Speed are trademarks of Riley Pulse.

Amazon, Relay, and related names and logos are trademarks of their respective owners. Riley Pulse claims no ownership of those marks.

You may not copy, reverse engineer, or redistribute the extension except as allowed by applicable law. Do not imply that Riley Pulse is an official third-party board product or that any third party endorses Riley Pulse.

Changes to these terms

We may update these terms from time to time. The page date will be updated when changes take effect. Continued use after changes become effective means you accept the revised terms.

Contact

Questions? support@riley-pulse.com