Plan or score missing? Reconnect the extension

If your plan looks wrong, company is blank, or carrier score won’t show — the browser link to your Riley account is usually out of date.

Stay signed in at riley-pulse.com → open Profile → click Reconnect this browser (or Connect extension if this browser was never linked). Wait until pairing finishes.

Open Amazon Relay in that same browser, stay signed into your carrier, and wait a few seconds.

Come back to the dashboard and refresh. Plan and score should update. If not, reconnect once more and check the extension popup shows your account.