More Riley Pulse questions — privacy, markets, PAT & Cloud

The main FAQ on the site stays short — Free vs Riley AI, trial, getting started, price, and why tools look locked. This note covers the rest carriers still ask.

Is my data private? Booking and filtering happen in your browser on the load board. We don’t sell carrier data. Your Riley account only keeps what the product needs — plan, device link, and the usage you see on Analytics (plus weekly email if you’re on Riley AI Pro).

Where does it work? On a computer in Chrome, Edge, or Brave — on Amazon Relay’s English boards in the US, Canada, UK, EU, India, and Japan. Use the live board for your country.

Do I need another extension for Post-a-Truck? No. Riley AI Pro posts from the same load card on the board. To cancel open posts, use Relay’s Orders page. One install covers refresh, booking, and Post-a-Truck.

Can I use more than one Relay company? Riley AI works with one company. Riley AI Pro supports up to three. Switch on the matching board so paid tools stay unlocked.

Do I get a weekly report? Riley AI Pro sends a Monday email with your last 7 days — booked loads, amounts, and an Excel sheet you can download and open. Turn it on or off anytime under Billing, or send one now from Analytics.

Will my booked loads show on the website? Yes, when this browser is connected. Successful claims show up in Analytics. If you book before Connect, they’ll catch up after you link. Keep the account connected while you run Riley so searches and books stay in sync.

What about Riley Smart Pulse Cloud? That’s a custom high-volume setup for teams that need extra capacity and priority support — not a normal self-serve plan. Request access from Plans and we’ll follow up.

Still stuck? Open Support on riley-pulse.com, or start with the short FAQ on the home page and /faq.